:: Volume 8, Issue 2 (9-2020) ::
mededj 2020, 8(2): 7-15 Back to browse issues page
Evaluation of the quality of educational services and facilities of Babol University of Medical Sciences from the point of view of graduate students
Iman Jahanian , Fereshteh Adel , Mitra Shabani * , Ali Golafshani
Postgraduate Education, School of Medicine, Babol University of Medical Sciences,Babol,Iran.
Abstract:   (3751 Views)
ABSTRACT
BACKGROUND AND OBJECTIVE: One of the goals of higher education is to train,development and provision of human resources are the progressive development of the countery in all aspects.the efficiency of higher education can be promoted through the university internal evaluation and its quality.The purpose of this study was to evaluate the quality of education and services offered by the university graduate education opinion of Babol University of Medical Sciences.
METHODS: This descriptive-analytic study was couducted from131from275ones of statistical community of Babol University of Medical Sciences in simple randomized way.The data were completed by a Student Satisfaction Inventory(SSI) questionnaire in welfare services, educational,educational,student-centered services and supervisor professors. Then  analyzed by SPSS 21.
FINDINGS: Of 131 people,89.3% were graduate students and10.7% were at the PhD level.The total satisfaction rate73% was considered as acceptable level of satisfaction.the services of the supervisor, student services, educational, educational assistance and welfare services received the highest and lowest grades respectively.Regarding the level of attention of authorities, the most attention was paid to educational services and the least attention was paid to welfare services.Also,there was not a meaningful relationship between students' satisfaction and the level of attention of the authorities with the educational level factor.
CONCLUSION: Based on the viewpoints of the students, it is essential that university officials pay more attention to meet the needs of students and improve the quality of education and services, especially in the field of welfare services. According to the assessment, the overall satisfaction with the quality of education and services was evaluated as desirable.
Keywords: Graduate education, Service Quality, University
Full-Text [PDF 865 kb]   (895 Downloads)    
Type of Study: Research | Subject: General
Received: 2020/09/20 | Accepted: 2020/09/20 | Published: 2020/09/20
References
1. Nasiri F , Ghanbari S , Ardalan MR , Karimi I . The Effect of Quality of Education and Quality of Educational Services on Educational Degree of Postgraduate Students . QJRPHE . 2016 ; 21(3) :71-95
2. Najafi R,khorasani A,mohamadi R, Geloi M.[ Evaluation of the quality of educational services based on the SERVQUAL model]. Journal of Educational Measurement & Evaluation Studies.2014;4(6): 11-27
3. Mohebi S,Adeli S H,Ersang SH,Heidari M,Safaii pour R , Tabesh Niia Z , et al.[ Evaluation of the quality of educational services from the point of view of students of Qom University of Medical Sciences SERVQUAL model]. Journal of Qom University of Medical Sciences.2015;9(6):66-76
4. Mirghafouri S , Shabani A ,Mohammadi KH , Mansori Mohammad Abadi S .[ Identification and ranking of effective factors on improving the quality of educational services using the combined approach of fuzzy wikror and interpretive structural modeling]. Scientific and Research Journal of Education and Evaluation.2016;9(34):13-33
5. Tofighi SH , Sadeghifar J , hamozadeh P , Afsharii S , Furozanfar F , Taghavi Shahri S .[ Quality of educational services from the viewpoints of students;SERVQUAL model ]. Iranian Quarterly of Education Strategies.2011;4(1):21-26.
6. Sohrabi Z, Majidi Z .[ Educational Services Quality Gap: Perspectives Of Educational Administrators, Faculty Members And Medical Students ]. Health promotion.2013;7(5):376-388
7. Mehr Alizadeh Y,Bluhezchii A ,Elhampour H .[ Quality of Educational Services: Graduate Courses: Study A comparative between the two old and new universities]. journal of Iranian Higher Education.2015;7(2):1-24
8. Davarzani1 M , Razghandi F , Golafruz M, Akaberi A. Evaluation of students’ satisfaction from the Education Department of Sabzevar University of Medical Sciences in the second semester of 2007-2008 . the journalof research committee of students at sabzevar university of medical science.2010;15(3,4):9-15
9. Araste H, Baniasadi A. Student Satisfaction Survey of the First Educational Masters Course: A Case Study. Quarterly Journal of Educational Planning.2012;1(2):5-25
10. Abbasian M , Chaman R , Mousavi SA , Amiri M , Gholami Taromsari M , Maleki F, Raei M. Gap Analysis between Students' Perceptions and Expectations of Quality of Educational Services Using Servqual Model. QUMSJ . 2013;7(1): 2-9
11. Haghdoost A A, Rafiei H, Raeisvandi A, Kazemzadeh Y. Satisfaction of Postgraduate Students of Kerman University of Medical Sciences, Iran, with their Training Program and Campus Facilities. SDME . 2015; 12 (2) :355-365
12. Saleem SS, Moosa K , Imam A , Ahmed Khan R . Service Quality and Student Satisfaction: The Moderating Role of University Culture, Reputation and Price in Education Sector of Pakistan . Iranian Journal of Management Studies . 2017 ; 10(1) : 237-258
13. Norouzi F ,Jahani J . Studying the satisfaction of graduate students from the library service of Mashhad Nursing and Midwifery Faculty . JSLIS . 2009 ; 3(3) :197-226
14. Enayati T, Zameni F, Nasirpoor Deravi N. Assessing the quality of educational service in Mazandaran University of Medical Sciences using Servqual Model. JHPM. 2013; 2 (2) :32-39
15. Yarmohammadian M, nazari M, bahmanziari N, moradi R, mirzaii H, navabi H. Assessing the Quality of Educational Services of Isfahan University of Medical Sciences Health Services Management Students based on SERVQUAL Model. Iranian Journal of Medical Education.2015;41(15):319-329

XML   Persian Abstract   Print

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Volume 8, Issue 2 (9-2020) Back to browse issues page